Privacy Policy

InsuranceFlow

Effective Date: March 1, 2025
Company: InsuranceFlow
Website: www.insuranceflowai.com
Contact Email: [email protected]

1. Introduction

This Privacy Policy explains how InsuranceFlow (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit www.insuranceflowai.com, use our AI-powered communication and automation platform, or otherwise engage with our services (collectively, the “Services”).

By using the Services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

a. Device & Usage Information

When you access our website or Services, we automatically collect certain information about your device and usage, including:

IP address

Browser type

Time zone

Pages viewed and interactions

Referring and exit URLs

Cookies, log files, web beacons, tags, and pixels

b. Account & Order Information

When you register for an account or purchase a subscription, we may collect:

Full name

Email address

Phone number

Company name

Billing address

Payment information (processed securely by a PCI-compliant third party)

Subscription plan type and usage metrics

c. Call & Platform Activity

As part of delivering the Services, we may collect:

Call logs and metadata

Call recordings and transcripts

Scripts, prompts, workflows, and campaign data

CRM integrations and automation activity

3. How We Use Your Information

We use the personal information we collect to:

Provide, operate, and maintain the Services

Process payments and billing

Respond to inquiries and customer support requests

Detect fraud and enforce compliance with our terms

Send service-related notices and updates

Analyze usage trends and improve platform performance

Send marketing or promotional communications (where permitted by law and with consent, if required)

4. Sharing Your Information

We do not sell your personal information.

We may share personal data with:

Trusted service providers that assist with platform operations (e.g., hosting, payment processing, analytics)

Legal or regulatory authorities when required by law or valid legal process

Corporate affiliates or successors in the event of a merger, acquisition, or asset sale

All third-party service providers are contractually bound by confidentiality and data protection obligations.

5. International Data Transfers

If you are located outside Canada, your personal information may be transferred to and processed in Canada or the United States. Where required by law, we use appropriate safeguards such as Standard Contractual Clauses to protect your data.

6. Data Retention

We retain personal information only as long as reasonably necessary to:

Provide the Services

Comply with legal and regulatory requirements

Resolve disputes

Enforce our agreements

You may request deletion of your data at any time by contacting [email protected].

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Authenticate user sessions

Monitor and analyze platform usage

Improve website and service performance

Personalize user experience

You may disable cookies through your browser settings; however, some features of the Services may not function properly as a result.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access personal data we hold about you

Request correction or deletion of your data

Object to or restrict certain processing activities

Withdraw consent at any time

File a complaint with a relevant data protection authority

To exercise any of these rights, contact us at [email protected].

9. Do Not Track

InsuranceFlow does not alter its data collection practices in response to “Do Not Track” signals from web browsers.

10. Children’s Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of the Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

InsuranceFlow
📧 [email protected]

If you want, next I can:

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